--- title: "IoTFlows Support: Contact the Team and Find Help in the Docs" description: "Get help with IoTFlows: email support@iotflows.com, call 404-390-2110 or send a message, and find set-up, troubleshooting and billing guides in the docs. Email support, documentation and remote onboarding are included on every plan." source_url: "https://www.iotflows.com/company/support" --- Support # Get help with IoTFlows Questions about a machine, a device or your account? The team is one email or call away. - Email Questions, bug reports and account changes. support@iotflows.com - Phone Talk to the team directly. 404-390-2110 - [Docs Set-up guides and fixes, step by step. Read the docs](https://www.iotflows.com/docs) ## Send us a message. We’ll get back to you. Tell us what you need and which machine it concerns. Not a customer yet? Fields marked * are required. ## Browse the docs. Step by step. [All docs](https://www.iotflows.com/docs) ### Get started - [Quickstart](https://www.iotflows.com/docs/get-started/quickstart) - [How IoTFlows works](https://www.iotflows.com/docs/get-started/how-iotflows-works) - [Sign in to IoTFlows](https://www.iotflows.com/docs/get-started/sign-in) - [Install the mobile app](https://www.iotflows.com/docs/get-started/install-mobile-app) ### Hardware set-up - [Install SenseAi](https://www.iotflows.com/docs/hardware/install-senseai) - [Install SenseAi Embedded](https://www.iotflows.com/docs/hardware/install-senseai-embedded) - [Install and align BeamTracker](https://www.iotflows.com/docs/hardware/install-beamtracker) - [Connect a device to Wi-Fi](https://www.iotflows.com/docs/hardware/connect-to-wifi) - [Use the 4G/LTE router](https://www.iotflows.com/docs/hardware/use-the-lte-router) ### Troubleshooting - [A device is offline](https://www.iotflows.com/docs/hardware/troubleshoot-offline-device) - [LED and screen status codes](https://www.iotflows.com/docs/hardware/led-and-status-codes) - [Utilization or OEE looks wrong](https://www.iotflows.com/docs/monitoring/troubleshoot-monitoring) - [Part counts look wrong](https://www.iotflows.com/docs/production/troubleshoot-part-counts) - [An alert did not arrive](https://www.iotflows.com/docs/alerts/troubleshoot-alerts) ### Billing and account - [Payment methods and invoices](https://www.iotflows.com/docs/admin/billing) - [Restore a suspended organization](https://www.iotflows.com/docs/admin/suspended-account) - [Turn on two-step authentication](https://www.iotflows.com/docs/admin/two-step-auth) - [Switch between organizations](https://www.iotflows.com/docs/get-started/switch-organizations) ### Team and access - [Invite people](https://www.iotflows.com/docs/admin/invite-members) - [Roles and permissions](https://www.iotflows.com/docs/admin/roles-reference) - [Limit which machines a member sees](https://www.iotflows.com/docs/admin/machine-access) - [Define shifts and your timezone](https://www.iotflows.com/docs/admin/shifts-and-timezone) ### Questions - [Frequently asked questions](https://www.iotflows.com/docs/get-started/faq) - [Glossary](https://www.iotflows.com/docs/get-started/glossary) - [Contact support and report bugs](https://www.iotflows.com/docs/get-started/get-support) - [Buy IoTFlows hardware](https://www.iotflows.com/docs/hardware/buy) ## Questions people ask ### How do I contact IoTFlows support? Email support@iotflows.com, call 404-390-2110, or send a message with the form on this page, and someone from the team will get back to you. ### Is support included? Yes. Email support, documentation and remote onboarding are included on every plan; Enterprise adds onsite installation and training, a dedicated account manager and a 1-hour support SLA. ### What does each plan include? Pro includes email support during business hours, remote onboarding and training, calibration help for every device and the full documentation. Enterprise adds 24/7 support with a 1-hour support SLA, a dedicated account team with priority escalation, onsite installation and training, and quarterly business reviews. ### Where can I find set-up and troubleshooting guides? In the IoTFlows docs at iotflows.com/docs: getting started, installing SenseAi, SenseAi Embedded and BeamTracker, connecting to Wi-Fi or the 4G/LTE router, troubleshooting offline devices, status codes, OEE, part counts and alerts, billing and invoices, and team roles and permissions. ### How do I report a bug? Email support@iotflows.com with the exact time it happened, your organization timezone, your organization handle and whether you were on the web, iOS or Android, and attach a screenshot. For a number that looks wrong, add the asset, the shift and the date you had selected; for a machine that reads offline, the device serial and when it last reported; for someone who cannot see a page, their email, their role and the page. ### How do I request a feature? Use Feedback / Feature Request in the dashboard header. Describe the problem you are trying to solve and how often it costs you time; there is no need to email it as well. ### How do I book onboarding or training? Email support@iotflows.com with the products your team uses, how many people will attend and which shift they work, so the session lands on their shift. ### A device reads offline. What should I check first? Work along the chain in order: power, radio, network, cloud. Look at the device itself (the SenseAi LED or the BeamTracker screen), read its signal icon on the devices page, and check a second device on the same network. Devices join 2.4 GHz Wi-Fi with WPA or WPA2 and reach the cloud on outbound port 443. ### Who can change billing and payment details? The Organization Owner. Billing has its own page under the profile menu, with the billing email, the cards on file and every invoice as a PDF. ### I am not a customer yet. Where do I start? With a pilot: 10 to 25 machines for four weeks, on your own machines, with no commitment to buy. Talk to sales to set one up, or see pricing for the plans.