Network Setup

Overview

BeamTracker requires an internet connection to transmit production data to the IoTFlows Cloud. You have two connectivity options:

• Option 1: IoTFlows 4G/LTE Router (plug & play, no configuration)
• Option 2: Facility WiFi (2.4 GHz only)

Unique to BeamTracker: The built-in touchscreen provides on-device status and configuration, making setup easier.

Option 1: Using IoTFlows 4G/LTE Router

If your BeamTracker includes an IoTFlows 4G/LTE router:

1. Connect and power the router
2. Place it near a window or open area for optimal cellular signal
3. Ensure the router is within 100 ft (30 m) of the BeamTracker device
4. Power on the BeamTracker

After a few minutes, the router connects to the cellular network, and BeamTracker automatically connects to its access point and appears online in your IoTFlows dashboard.

Verify connection on screen:

• BeamTracker screen will show connection status
• Look for "Connected" or network icon
• Device will appear online in dashboard within 5 minutes

Option 2: Connecting to Facility WiFi

If you prefer to use your facility's WiFi network:

Requirements

• WiFi network must be 2.4 GHz (5 GHz not supported)
• IoTFlows Mobile App installed on your phone
• Bluetooth enabled on your phone
• Access to BeamTracker touchscreen

Setup Steps

1. Download the IoTFlows Mobile App:

   • iOS App Store
   • Android Play Store

2. Log in with your IoTFlows account

3. Enable Bluetooth on your phone

4. On the BeamTracker screen:

   • Tap Settings icon (top right corner)
   • Navigate to WiFi Configuration or Network Setup
   • Screen will display QR code and pairing instructions

5. In the mobile app:

   • Navigate to: Settings → Devices → Connect Device to WiFi
   • Select BeamTracker from the device list
   • Phone will connect to BeamTracker via Bluetooth

6. Follow the in-app prompts:

   • Select your WiFi network from the list
   • Enter your WiFi credentials (case-sensitive)
   • Tap Connect
   • Wait for confirmation

7. Connection established!

   • BeamTracker screen will show "Connecting..."
   • Screen will display connection status when complete
   • Device will appear online in dashboard

WiFi setup screens:

Troubleshooting

WiFi Setup Not Appearing on Screen

Symptoms:

• Screen doesn't show WiFi configuration option
• QR code not displayed
• Can't access network settings

Solutions:

1. Check device is fully booted — wait 2-3 minutes after power on
2. Navigate to Settings:
   • Tap Settings icon (gear or menu)
   • Look for WiFi, Network, or Connectivity option
3. Restart device — power cycle and try again
4. Check touchscreen responsiveness — ensure screen is working

Can't Connect to WiFi Network

Symptoms:

• Screen shows "Connection Failed"
• "Unable to connect" message displayed
• Device not appearing in dashboard

Solutions:

1. Verify Network Compatibility:

• Confirm your WiFi is 2.4 GHz (not 5 GHz)
• Check that network is not hidden
• Ensure network uses WPA/WPA2 security (WEP not supported)

2. Check WiFi Password:

• Re-enter password carefully in mobile app
• Watch for typos (case-sensitive)
• Verify password is correct by testing on another device

3. Check Router Settings:

• Ensure router allows new device connections
• Check if MAC address filtering is enabled (add BeamTracker MAC address)
• Verify DHCP is enabled
• Check firewall isn't blocking IoTFlows traffic (port 443 outbound)

4. Check Signal Strength:

• Move BeamTracker closer to router (or hotspot device) temporarily to test
• Ensure router is within 100 ft (30 m)
• Check for physical obstructions (metal walls, equipment)
• Reposition external antenna for better reception

WiFi Connection Drops Frequently

Symptoms:

• Screen intermittently shows "No Connection"
• Device shows offline in dashboard
• Data gaps in production reports

Solutions:

1. Improve WiFi Signal:

• Move router closer to BeamTracker
• Reduce physical obstructions
• Consider WiFi range extender
• Check for interference from other 2.4 GHz devices
• Reposition external antenna

2. Check Router Health:

• Restart router
• Update router firmware
• Check for too many connected devices
• Verify internet connection stability

3. Alternative Solutions:

• Consider switching to IoTFlows 4G/LTE router for more reliable connectivity
• Contact support for persistent connection issues

Device Shows Offline in Dashboard

Symptoms:

• Dashboard shows device as "Offline"
• No recent production data updates
• Screen shows "Connected" but dashboard doesn't

Solutions:

1. Check screen status — verify "Connected" is displayed
2. Refresh dashboard page in web browser
3. Check internet connection — ensure router has internet access, not just local network
4. Power cycle device — disconnect and reconnect power
5. Check IoTFlows cloud status — visit status page
6. Wait 5-10 minutes — device may be reconnecting
7. Verify firewall settings — ensure HTTPS / MQTTS traffic allowed (port 443)

Bluetooth Pairing Issues (Mobile App)

Symptoms:

• Mobile app can't find BeamTracker
• Pairing fails repeatedly
• "Device not found" error

Solutions:

1. Enable Bluetooth on phone and ensure it's active
2. Move phone closer to BeamTracker (within 10 ft / 3m)
3. Check app permissions:
   • Bluetooth (required)
   • Location (required on Android for Bluetooth scanning)
4. Restart mobile app — force close and reopen
5. Ensure BeamTracker is in WiFi setup mode — check screen displays QR code
6. Update mobile app to latest version
7. Try different phone if available

Network Security

Data Encryption:

• All data transmitted via HTTPS/SSL
• End-to-end encryption from device to cloud
• Secure authentication protocols

Network Requirements:

• Outbound HTTPS / MQTTS (port 443) must be allowed
• No inbound ports required
• Works with most corporate firewalls
• DHCP required

Screen Tips

Touchscreen Best Practices:

• Clean screen regularly with soft, dry cloth
• Avoid harsh chemicals — use only screen-safe cleaners
• Don't use sharp objects to tap screen

Next Steps

✅ Device is now connected!

Continue to Calibration to fine-tune the parameters of your device for optimal accuracy