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Get help with IoTFlows
Questions about a machine, a device or your account? The team is one email or call away.
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Browse the docs. Step by step.
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Troubleshooting
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Questions people ask
Email support@iotflows.com, call 404-390-2110, or send a message with the form on this page, and someone from the team will get back to you.
Yes. Email support, documentation and remote onboarding are included on every plan; Enterprise adds onsite installation and training, a dedicated account manager and a 1-hour support SLA.
Pro includes email support during business hours, remote onboarding and training, calibration help for every device and the full documentation. Enterprise adds 24/7 support with a 1-hour support SLA, a dedicated account team with priority escalation, onsite installation and training, and quarterly business reviews.
In the IoTFlows docs at iotflows.com/docs: getting started, installing SenseAi, SenseAi Embedded and BeamTracker, connecting to Wi-Fi or the 4G/LTE router, troubleshooting offline devices, status codes, OEE, part counts and alerts, billing and invoices, and team roles and permissions.
Email support@iotflows.com with the exact time it happened, your organization timezone, your organization handle and whether you were on the web, iOS or Android, and attach a screenshot. For a number that looks wrong, add the asset, the shift and the date you had selected; for a machine that reads offline, the device serial and when it last reported; for someone who cannot see a page, their email, their role and the page.
Use Feedback / Feature Request in the dashboard header. Describe the problem you are trying to solve and how often it costs you time; there is no need to email it as well.
Email support@iotflows.com with the products your team uses, how many people will attend and which shift they work, so the session lands on their shift.
Work along the chain in order: power, radio, network, cloud. Look at the device itself (the SenseAi LED or the BeamTracker screen), read its signal icon on the devices page, and check a second device on the same network. Devices join 2.4 GHz Wi-Fi with WPA or WPA2 and reach the cloud on outbound port 443.
The Organization Owner. Billing has its own page under the profile menu, with the billing email, the cards on file and every invoice as a PDF.
With a pilot: 10 to 25 machines for four weeks, on your own machines, with no commitment to buy. Talk to sales to set one up, or see pricing for the plans.